Posted on March 24 2020
Like so many businesses and individuals currently, Kentwool Performance Apparel (KPA) is carefully monitoring the latest developments related to COVID-19. Health and safety are always at the forefront of our minds, never more so than in this unprecedented pandemic situation.
Beginning March 17, KPA began encouraging employees to work from home and to follow all recommended protocols to assist in managing the spread of COVID-19. Warehouse hours have been significantly reduced and shipping times delayed during this time. Please see the checkout page for the latest shipping estimates.
Our customer service team continues to work and can be reached during normal business hours (M-F 9:00 a.m. – 5:00 p.m. EDT) by phone or email. Please remember that phone capacity may be limited while our team works remotely. Should you need to leave a voicemail, please know your message will be returned promptly.
During this time of reduced shipping hours and remote work, KPA is offering website customers free shipping on all orders as a small token of our appreciation for your understanding during this difficult time.
We are here for you, and we look forward to continuing to provide you exceptional service in these most unusual circumstances.
We will continue to provide updates here should our operations plan change, and we are grateful for your continued patronage.