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Frequently Asked Questions | FAQs

What makes Merino wool so great, and why do you use it to make your socks and apparel?

Why Merino Wool with Benefits
For more information on the wonders of Merino wool, click here.


How do I care for my Kentwools?

Care instructions are located on the inside of the sock package for your convenience. You threw away the package in a fit of joy? No worries, here are all the instructions you will need:

Turn socks inside out and machine wash in cold or warm water. Air dry for best results. If you prefer to use a dryer, cycle on low heat only. Do not use fabric softeners- it will coat the wool fibers and reduce their ability to manage moisture and regulate body temperature. No bleach or bleach additives as it damages the fine wool fibers.

Is all hope lost if my Kentwools shrunk?

Good news, probably not! Rinse your socks again in cold water, stretch them gently, and let them air dry. They should then be as good as new! But next time make sure you follow the care instructions above.

Is all hope lost if I washed my Kentwools with fabric softener or bleach?

Bad news, probably. Wool, particularly Merino, is a wonderful and luxurious natural fiber. With all that wonder and luxury though comes a bit of delicacy not found in other natural or synthetic fibers. The damage done by chemicals found things like fabric softener and bleach generally cannot be undone. While it's time to shop for a new pair of socks to wear, there are lots of great ways you can still use the damaged Kentwools. 

How long should my Kentwools last? 

This is a tricky question which varies greatly from customer to customer based on wear and care. Generally speaking, with regular wear and proper care, your Kentwool garments should last:

Socks: 15 - 18 months

Boxer briefs: Triblend: 7-10 months  Durabull: (10-12 months)

Tees: 24 months


What size should I order?

For each product, we have provided a size chart located above the product description. Click "sizing" and the size chart will appear.

Our size charts are also located below:

Shoe Sizes

Use the shoe sizing chart below to determine what performance Merino wool sock size will best fit you.

Men's Size Matrix US UK EC
Medium 5 - 7.5 4.5 - 7 37 - 41
Large 8 - 11 7.5 - 10.5 42 - 45
Extra Large 11.5 - 15 11 - 14 46 - 49
2 XL 16 - 19 15 - 18 50 - 54
Women's Size Matrix US UK EC
Small 3 - 5 2 - 3 33 - 35
Medium 5 - 8.5 3 - 6.5 35 - 39
Large 9 - 13 6.5 - 10.5 40 - 45

* Though KENTWOOL uses standard sizing, everyone's feet are different. Those on the cusp or with wider feet should consider moving up one size. For shoe sizes outside the matrix, please contact us about our custom sizing program.

Tee Shirt and Vest Sizes

Use the apparel sizing chart below to determine what Merino wool tee size will best fit you. All measurements are displayed in inches. 

Men's Size Matrix Chest Waist
Medium 39 - 41 32 - 34
Large 42 - 44 36 - 38
Extra Large 45 - 47 40 - 42
2 XL 48 - 50 44

Boxer Brief Sizes

Use the boxer sizing chart below to determine what Merino wool boxer size will best fit you. All measurements are displayed in inches. 

Men's Size Matrix Waist
Medium 32 - 34
Large 35 - 37
Extra Large 38 - 40
2 XL 41 - 44


What are my shipping options?

We provide free domestic shipping on orders over $50. For domestic orders under $50, a $4.95 flat rate is applied. If you wish to upgrade your shipping method, you have the option to do so at checkout. Expedited orders placed by 2:30 p.m. ET will be shipped same day. Orders placed after 2:30 p.m. ET will be shipped on the next business day via the expedited service requested.

Once your order has shipped, you will receive an email confirmation with a tracking number. You can also log into your KENTWOOL account where the tracking number is provided for your convenience.

How do I access my Kentwool account?

Click "Account" located at the top right of the page. Here, you can log in to your account or create a new account if you have not established one before.


What is your return policy?

Often return and exchanges policies can be daunting, full of hoops and fine print. Our policy is simply this:

If you wish to make a return or exchange, please contact customer service. Every case is unique, and we treat them as such, but we promise your situation will always be handled in a prompt, friendly, and fair manner. 

Phone: 877-577-6769


Really? That's it?


Do you provide free return shipping for returns and exchanges?

In a case where we made an error on the order or the product is damaged, we will cover return shipping costs by providing you a prepaid return label. 

Otherwise, we will ask that you return the product to us via your preferred shipping method. In the case of a return, we will issue a refund or store credit as soon as the product is received. In the case of an exchange, we will cover all shipping to get the replacement product out to you.

I have other questions not answered here?

Email us at: 

Or call Vicki at 877-577-6769. She is always happy to answer any questions or address concerns.

Customer Service Hours:
Monday-Friday 8:00 a.m. – 5:00p.m. EST

One North Main Street
Suite 903
Greenville SC 29601

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