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Frequently Asked Questions | FAQs

WHY IS MERINO WOOL GOOD FOR GOLF SOCKS?

Why Merino Wool with Benefits
For more information on the wonders of Merino wool, click here.

CARE INSTRUCTIONS

How do I care for my KENTWOOL's?

Care instructions are located on the inside of the sock package for your convenience. You threw away the package in a fit of joy? No worries, here are all the instructions you will need:

Turn socks inside out and machine wash in cold or warm water. Air dry for best results. If you prefer to use a dryer, cycle on low heat only. Do not use fabric softeners- it will coat the wool fibers and reduce their ability to manage moisture and regulate body temperature. No bleach or bleach additives as it damages the fine wool fibers.

Oh no! My KENTWOOL’s Shrunk!

It’s okay! Rinse your socks again, stretch them gently, and let them air dry. They should then be as good as new! But next time make sure you follow the care instructions above.

SIZE CHART

For each product, we have provided a size chart located above the product description. Click "sizing" and the size chart will appear.

Our size charts are also located below:

Shoe Sizes

Use the shoe sizing chart below to determine what performance Merino wool sock size will best fit you.

Men's Size Matrix US UK EC
Medium 5 - 7.5 4.5 - 7 37 - 41
Large 8 - 11 7.5 - 10.5 42 - 45
Extra Large 11.5 - 15 11 - 14 46 - 49
2 XL 16 - 19 15 - 18 50 - 54
Women's Size Matrix US UK EC
Small 3 - 5 2 - 3 33 - 35
Medium 5 - 9 3 - 6.5 35 - 39
Large 9 - 13 6.5 - 10.5 40 - 45

* Though KENTWOOL uses standard sizing, everyone's feet are different. Those on the cusp or with wider feet should consider moving up one size. For shoe sizes outside the matrix, please contact us about our custom sizing program.

Tee Shirt and Vest Sizes

Use the apparel sizing chart below to determine what Merino wool tee size will best fit you. All measurements are displayed in inches. 

Men's Size Matrix Chest Waist
Medium 39 - 41 32 - 34
Large 42 - 44 36 - 38
Extra Large 45 - 47 40 - 42
2 XL 48 - 50 44

Boxer Sizes

Use the boxer sizing chart below to determine what Merino wool boxer size will best fit you. All measurements are displayed in inches. 

Men's Size Matrix Waist
Medium 32 - 34
Large 35 - 37
Extra Large 38 - 40
2 XL 41 - 44

SHIPPING?

We provide free domestic shipping. If you wish to upgrade your shipping method, you have the option to do so at checkout. Expedited orders placed by 2:30 p.m. ET will be shipped same day. Orders placed after 2:30 p.m. ET will be shipped on the next business day via the expedited service requested.

Once your order has shipped, you will receive an email confirmation with a tracking number. You can also log into your KENTWOOL account where the tracking number is provided for your convenience.

HOW DO I ACCESS MY ACCOUNT?

Click "Account" located at the top right of the page. Here, you can log in to your account or create a new account.

RETURNS / EXCHANGES

If you need to make a return or exchange, call or email Customer Service. Kentwool will be sure to will take care of you in a prompt and friendly manner.

Phone: 877-577-6769

Email: vrogers@kentwool.com

After speaking with customer service, please send your return/exchange to:

KENTWOOL
ATTN: VICKI ROGERS
ONE NORTH MAIN STREET
SUITE 903
GREENVILLE, SC 29601

GUARANTEE

100% Satisfaction Guarantee

Our Rockin' 100% Money-Back Guarantee.

When we say it's the World's Best Golf Sock...we mean it. And more importantly, we stand behind it.

If for ANY reason you are not completely satisfied, kindly send your socks back to us (within 30 days) and we will refund your money.

FURTHER QUESTIONS?

Email us at: vrogers@kentwool.com

Or call Vicki at 877-577-6769 FREE! She is always happy to answer any questions or concerns.

Customer Service Hours:
Monday-Friday 8:00 a.m. – 5:00p.m. Eastern Standard Time

One North Main Street
Suite 903
Greenville SC 29601

BECOME A MEMBER OF THE KENTWOOL FAMILY

Join us on Facebook, Twitter, or Instagram and share your WOW! Moment with us! @Kentwool #rockthesocks

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