Why use wool and not cotton or polyester?
Merino wool far outperforms both cotton and polyester on almost every level! Wool is unmatched with its comfort, temperature control, and odor-resistant benefits.
Is wool itchy?
Your grandma’s lovely (but notoriously itchy)handmade sweaters have given wool a bad reputation. Kentwool products are crafted with high-quality, premium Merino wool yarn which is super soft and comfortable to the touch.
How do I care for my Kentwools?
Care instructions are located on the inside of the sock package for your convenience. You threw away the package in a fit of joy? No worries, here are all the instructions you will need:
Turn socks or briefs inside out and machine wash in cold or warm water. Air dry for best results. If you prefer to use a dryer, cycle on low heat only. Do not use fabric softeners- it will coat the wool fibers and reduce their ability to manage moisture and regulate body temperature. No bleach or bleach additives as it damages the fine wool fibers.
Is all hope lost if my Kentwools shrunk?
Good news, probably not! Rinse your socks again in cold water, stretch them gently, and let them air dry. They should then be as good as new! But next time, make sure you follow the care instructions above.
Is all hope lost if I washed my Kentwools with fabric softener or bleach?
Bad news, probably. Wool, particularly Merino, is a wonderful and luxurious natural fiber. With all that wonder and luxury though comes a bit of delicacy not found in other natural or synthetic fibers. The damage done by chemicals found things like fabric softener and bleach generally cannot be undone. While it's time to shop for a new pair of socks to wear, there are lots of great ways you can still use the damaged Kentwools.
How long should my Kentwools last?
This is a tricky question which varies greatly from customer to customer based on wear and care. Generally speaking, with regular wear and proper care, your Kentwool garments should last:
· Socks: 15-18 months
· Boxer briefs: 10-12 months
How do I request a return or exchange?
If you wish to make a return or exchange, please contact customer service. Every case is unique, and we treat them as such, but we promise your situation will always be handled in a fast, friendly, and fair manner.
Do you provide free return shipping for returns and exchanges?
In a case where we made an error on the order or the product is damaged, we will cover return shipping costs by providing you a prepaid return label. Otherwise, we will ask that you return the product to us via your preferred shipping method. In the case of a return, we will issue a refund or store credit as soon as the product is received. In the case of an exchange, we will cover all shipping to get the replacement product out to you.
Where are your socks made?
Kentwool products are always proudly made in the USA from start to finish.
So, my dog ate my Kentwool socks, what now?
Even good pups are bad sometimes. Please email a picture of the offender to firstname.lastname@example.org and we will assist you.
I need my Kentwool socks ASAP! Are you able to expedite my order?
We will happily send your order via FedEx to ensure your socks arrive as soon as possible. Please choose your preferred FedEx method at checkout.
Have other questions or feedback? We’re happy to help!
Business hours: 9am–5pm EST M–F